5 out of 5
Directories are everywhere these days, and they are becoming increasingly vital to the reputation of a business. Google, Facebook, Yelp, Tripadvisor, and more are all used to help potential customers make buying decisions, and the weight that they hold is more than ever before. That’s why it’s critical to actively manage your reputation online, regardless of what industry you’re in.
We can monitor incoming reviews, which can involve responding to positive and negative feedback in order to build relationships with your customers as well as maintain a positive image to prospective clients. After all, most exchanges you have with your customers are public for all to see. Managing all of these reviews across multiple directories is important – you might even be getting reviews on a niche site that you haven’t signed up for yet, so listening to what customers are saying is key. Ensuring that your brand is positively perceived online can mean the difference between being busy and having an empty store. Even though the approach that is required isn’t necessarily complicated, it can get time-consuming, and that is where we can help.
Check out this fantastic graph created from survey data about the influence of online reviews:
Positive reviews can help to attract new customers, while negative reviews can drive potential customers away.